Allied Pickfords Australia

NOT THE CAREFUL MOVERS

One star is for the guys who had to carry the load on arrival.

All was good and convincing prior to paying for load and booking job. Completely downhill from there. The logistics are managed in a foreign company and communication far from acceptable.

The pack was done by some guy who in hindsight seemed high on drugs. He was like a bull in a china shop. One could think his speed was proficiency but on delivery it became apparent his speed was because things were simply tossed, jammed and randomly packed. No duty of care displayed at all. Pretty much damage and breakage in all boxes. Boxes not labelled appropriately. Many not filled or filled with whole wads of packing paper with nothing wrapped in it. Even filled fuel cans ( despite being put to the side to be left) packed in boxes. Luckily I identified this when I noticed leakage of oils and fuel in my shed.

No priority of loading with kitchen items remaining on nature strip with first container shut. No trolleys provided, no lifting straps , no floor runners Some items were dropped including a custom made Pilates reformer from the truck deck onto bitumen road at pickup. It was the most disorganized and confronting event to experience.

Don’t sign the document on the phone. You can’t read it as they can’t show you the details. They hold you to ransom quoting that items can’t be lifted if not signed.

Be sure to ask for proper copy as they basically mark that everything is worn and soiled. That way no responsibility is taken for damages.

On arrival the receiver who delivered was terrific and horrified to be part of the destruction of my possessions. My move was Qld to Tasmania. The poor guys in Tasmania constantly apologized for the state of my furniture and home items. Items were scratched; gouged, stained and destroyed with some undeliverable as they were smashed in the container. Contents of boxes shattered, crushed and damaged. Soul destroying

Insurance process laborious and slow. It’s all time wasting and lack of ownership of actions by company that cause damage. The claim was over $20k. Eventually paid after repeatedly pushing for resolution. The monetary part is nothing compared to the turmoil this company caused my family at Christmas.

Do not use this company if you want good service. The lack of ownership of task at hand , the lack of duty of care shown is incredible. Expensive for far from competent service.

I implore you to and use a different company!

Move size: 4+ Bedroom Home Service cost: $14000

Ensure your items are all written down their insurance company did not pay me for my missing item . I'm very disappointed at how they handle it and do not want it to happen to others.

Firstly Allied Pickford in dubai packed and helped with paperwork stating not all items must be listed but categorised.

When the boxes arrived I contacted Allied Pickford in dubai the next working day as the delivery men in Australia at the time did not offer to unpack our boxes so therefore took a few days to find out missing items.

Their insurance company wanted to offer me $92 when goods broken and items missing where sentimental value and irreplaceable .
At the end very frustrated and did not claim and decided will not use this company again.

Service cost: $5000

After extensive searching and multiple promises of the quality and professionalism of their service we were seriously let down. We were even sent photographs of ‘our’ mattress in a crate..
When our belongings arrived the mattress was in the thin plastic sheet we had seen it leave the house in, despite being reassured it would be created and even sent a photograph or said crate! Packing was appealing! Shoes and pillows in the same box! iMac computer not properly packed and stand sticking out of the box on arrival! And of course the insurance is worth nothing as they nickel and dime you at every opportunity. Seriously don’t use these clowns, liars and cheats!

Move size: 3 Bedroom Home Service cost: $15000

If you want to get annoyed, stressed, disorganised, worried and have a bad experience then choose Allied Pickford, as if you are on their pick time and a priority customer, you will get unpleasant planning changed on last minute (delay to clean your apartment, changes of handover keys, delay with lift booking) you night mare will start then, All is beautiful until you pay, then nobody is accountable, you will have so many people but nothing done as per expected. Of course they will give you a lot of staff but why if you will need to re-schedule on the last minute, re-organise their mess, fixed some furnitures in order to sleep or have a normal life and then wait around 3 month with a lot patience and a lot of time at home in order to get you refund for broken furniture. Without talking about having your bedroom boxes in the bathroom and bathroom boxes in the living room, good luck. They don't do want they planned, they fast track the pick-up and delivery as they are late and you end up having a mess at home for a while, NO THANKS.

Service cost: $8000

Our move was from Dubai to Melbourne, a 2-bed apartment. It took over 4 months for our items to be delivered.

Interactions with the Move Manager in Melbourne were very challenging. My husband and I found the communication to be abrupt, confrontational, rude and aggressive. The Move Manager did not keep us updated on the status of the shipment arrival which forced us to put the item into storage which meant that we had to pay an extra "handling fee". The Move Manager also made mistakes in emails about the date that the shipment was arriving, which did not help us avoid the extra "handling charges" which we thought was already included in the large amount we already paid.

Overall the service was very unhelpful (everything was a "no") and it felt like the Move Manager was on some kind of incentive scheme to pile on extra charges.

Boxes were not removed on the same day as per the agreement and I had to make serval calls to get this resolved and I was told, "we'll pick it up sometime later in the week" which was not acceptable. The delivery staff didn't really want to unpack the boxes, they wanted to move to the next job. The basic assembly of furniture didn't happen because the delivery staff didn't have any tools.

Move size: 2 Bedroom Home Service cost: $4000

Dreadful service, no care, no responsibility..

Move from Perth to Hobart.

Perth packers dropped a TV, pretended it didn’t happen.

Hobart unpackers

- Didn’t assemble furniture as per contract, screws, and bolts missing from beds.

- Dropped TV didn’t work, two months and still no resolution or offer of compensation.

- Driver tried to back-up our steep driveway, tore up and destroyed the drive, no compensation or even an apology, taking them to the small claims court in an attempt to have it fixed.

I would suggest you look for a careful mover, NOT Allied Pickfords.

Move size: 4+ Bedroom Home Service cost: $7500

I Paid top dollar thinking Allied Pickfords will do the job – instead, what looked like contractors turned up.

Boxes and furniture were loaded onto their truck on a Monday from two-bedroom villa to be delivered Tuesday, the following day.

I unpacked boxes during the week after arrival at our new home only to find that four boxes containing expensive jewellery, watches clothes and a valuable and sentimental model car collection all completely gone. These are four boxes containing these items. Missing.

After making numerous calls to Allied Pickfords and with no contact being made from Management, the receptionist became the spokesperson for the situation which is incredibly unprofessional.

This company employs thieves, and no one seems to care.

Invoice with my redacted personal information attached.

Move size: 2 Bedroom Home Service cost: $4630

I used Allied Pickfords to move from Darwin to Sydney.
I regularly relocate for work all over the country, and have used them before.
This time, I ended up with 2 MASSIVE deep gouges across the front of my stainless stell fridge.
I paid the $300 insurance, and have just got a so called "offer" back from their insurance mob, saying they'll give me $478 towards repairing the doors on the fridge.. That is.. AFTER I PAY $100 excess.. S
So basically, I'm paying $400 to get $378 back!!
Or, I just lump it, and put up with the damaged fridge.
Never again will I use Allied Pickfords.
I am relocating from Sydney to Cairns in 3 weeks, and will definitely be looking elsewhere to give someone else my business. I'll also be telling the dozens of friends and work colleagues, who regularly relocate around the country for work, to use someone else.
DO NOT USE ALLIED PICKFORDS!

Service cost: $400